Expert Remote Support
It is a solution based on smart-lenses, smartphones and tablets that allows information sharing between field technicians and support departments
- Provides effective remote support for users with complex tasks
- Provides real-time information from the remote scene
- Reduces machine downtime
- Improves efficiency during commissioning of industrial machinery and facilities
- Reduces travel and increases the value of your after-sales service
- Communication with experts, sharing in real time video/audio for the resolution of doubts and incidents. The APP can be installed in any Wearable (glasses, clock, tablet, smartphone)
Services we provide in expert remote support:
1 Augmented Reality Intelligent Pointer
Augmented reality pointer, for clear indications of intervention points to remote operators
2 Chat for each streaming room and messaging to
smartglass
Web console with real-time chat for each room, and messages to smartglasses for noisy environments
3 Session history
Inventory and detail of all the streaming sessions carried out. Audits and possibility of ticketing
4 Shared Desktop
Selection of supporting documents and images from the web console to be displayed on the smart glasses, coming from the expert’s desktop
5 Invitations to external users
Sending invitations to the streaming room for remote support from experts of other companies (e.g. providers)
6 Shared whiteboard
Reception of diagrams, images and screen with detailed indications in the employees’ glasses connected by shared desktop (graphics, markers, text, etc.)
7 Real-time translation
Chat writing in native language and real-time translation of chat texts up to 50 languages
8 Image editing
Capture and edition of the operator’s images with detailed indications on the connected employees’ glasses (graphics, markers, text, etc.)
9 Picture-in-Picture
Configuration of the content to be displayed on the smart glasses (expert signal only, glasses signal only, PiP)
Advantages of purchasing the expert remote support service:
Efficiency in the initial start up
Saves time in the commissioning of machinery and industrial plants
Machine downtime
Reduce machine downtime with the use of remote video assistance tools
Premium After-Sales Support
Increase the value of after-sales service with more efficient support
Strategy of differentiation
Improve your sales and leave your competitors behind
Customer Loyalty
Customer and User Connectivity
Fewer trips
Reduce the number of times technical experts have to travel
abroad to solve problems for their customers
Access restrictions
Access problems in certain areas of industrial plants are successfully solved
Compliance with maintenance and inspection procedures
Step-by-step guidance on critical tasks, generating automatic reports.
Improves productivity, quality and safety.
Video streaming training and immersion training tutorials
Train your employees from the instructor's field of vision
The instructor with smart glasses and the trainees on remote PCs
Eficiencia en la puesta en marcha inicial
Se ahorra tiempo en la puesta en marcha de maquinaria e instalaciones industriales
Tiempo de inactividad de la máquina
Reduzca el tiempo de inactividad de la máquina con
el uso de herramientas de asistencia remota de transmisión de video
Soporte post-venta Premium
Aumente el valor del servicio postventa con un servicio de asistencia técnica más eficaz
Estrategia de diferenciación
Mejora tus ventas y diferenciarte de tus competidores
La lealtad del cliente
Conectividad con tus clientes y usuarios
Menos viajes
Reduzca el número de veces que los expertos técnicos tienen que viajar al extranjero
para resolver problemas para sus clientes
Restricciones de acceso
Los problemas de acceso en ciertas áreas de plantas industriales se resuelven con éxito
Cumplimiento de los procedimientos de mantenimiento e inspección
GuÃa de tareas crÃticas paso a paso, generando informes automáticos
Mejora la productividad, calidad y seguridad
Capacitación en streaming de video y tutoriales de entrenamiento inmersivo
Entrene a sus empleados desde el campo de visión del instructor
El instructor con gafas inteligentes y aprendices en PC remotas
